Where can I view my El-Badia loyalty benefits?

All your El-Badia loyalty advantages are available at any time in your Customer Area. Within this personalized dashboard, you can instantly see your current level, all unlocked benefits, and active offers.

Track your progress in real time, plan purchases to reach the next tier, and make the most of each reward at checkout. Just log in before placing your order: benefits are automatically applied to your cart.

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FAQs From Same Category

What is the El-Badia loyalty program?

The El-Badia loyalty programme rewards every purchase with personalised benefits that grow throughout the year. Depending on your cumulative spend, you move up through four tiers: Bronze, Silver, Gold and Platinum. Vaping products are excluded from the programme: purchases of these items do not count towards the total that determines your tier, and no programme discount applies to them. At each tier, you unlock ever more attractive privileges: discounts on flavours, charcoal, new arrivals and shisha accessories, gifts, vouchers, private sales and more. Your customer account lets you check your current tier and eligible offers in real time. Benefits are reassessed at the start of each year based on your purchases. Discounts earned through the programme cannot be combined with other promotions, to keep things transparent and simple. The more you order, the more exclusive benefits you enjoy, designed to reward the true loyalty of shisha enthusiasts who care about quality.
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How does the El-Badia loyalty programme work?

The El-Badia loyalty program is a four-level system recalculated annually according to your total purchases (excluding vaping products, which do not count towards the total) :

  • Bronze: €1 – €99
  • Silver: €100 – €299
  • Gold: €300 – €999
  • Platinum: €1,000 and above

Each tier brings extra benefits—discounts on flavors, charcoal, accessories, gifts, and access to private sales. Your current level and perks are always available in your account and automatically applied at checkout.

Levels are reassessed every year to ensure customer loyalty is continuously rewarded. For full details or to enroll, visit the loyalty program page.

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Are loyalty benefits cumulative?

No, loyalty rewards and discounts earned through the El-Badia loyalty program cannot be combined with each other or with other special offers.

Each benefit is clearly displayed in your cart so you can see which reduction has been applied before checkout. This ensures transparent, fair pricing—and enables you to always know exactly which reward is active for your level.

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How does the annual reset of the loyalty program work?

At the start of each year, El-Badia automatically reviews and resets your loyalty program level based on your total purchases from the previous 12 months.

Maintain or increase your spend to keep your benefits or move up to the next level (Bronze, Silver, Gold, Platinum). If you spend less, your tier adjusts accordingly. This ensures that your rewards always match your actual engagement, making loyalty both fair and motivating for every customer. You’ll see your updated status and new rewards in your Customer Area.

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