What should I do if I receive a defective or damaged product?
If you receive any El-Badia product—whether shisha accessory, charcoal, bowl, flavor, or spare part—damaged or faulty, contact our customer service team within 48 hours of delivery. Please include clear photos of the product and outer packaging to help us process your claim quickly.
Our team will promptly propose a replacement, refund, or commercial gesture depending on your situation.
Visit the contact page to submit your request directly.
Keep the original packaging and product until your claim is resolved. For details, refer to our terms & conditions.
FAQs From Same Category
You can contact our customer service team quickly and easily:
- By email: [email protected]
- By phone: 0805 01 19 97 (free in France) or +33 1 45 31 29 51 (international), Monday to Saturday, 11am–7:30pm.
- Via the contact form for any question, claim or update.
Our team is here to support you with fast, personalized responses to all your requests.
If your El-Badia order hasn’t been shipped yet, reach out to our customer service as soon as possible to request a modification or cancellation. The quicker your request is sent, the more likely it can be processed before shipping.
Once the order is shipped, it can no longer be changed or canceled directly. You’ll need to follow our return policy for a refund in line with legal timelines.
Have your order number ready and clearly state the details using our contact form.