Frequently Asked Questions (FAQ)


 
You will find below the answers to the most frequently asked by our clients. In case you do not find the desired information here, do not hesitate to contact our customer service by message via the contact form. It is with pleasure that our consultants will answer all your questions!
 

Can you introduce me-EL BADIA?


Begun in 1991, the EL BADIA adventure’s received his achievement by becoming the first address for the chicha purchase in France. Today, El-Badia provides the majority of hookah bars and offers quality models individuals as well as the largest selection of accessories. You can now find on our online shop all our collections and our brands, discover the latest and enjoy exceptional offers to buy the shisha you want.
Because EL-Badia is the leader of the French market, we can present a very large choice of shisha: with hundreds of references, we have something for every taste. Mini shisha cheap, easy to carry, the most recent models of glass, pledges new sensations and elegance, our online store, you can choose the model that meets your needs. So you can get your hookah within 50 € or chicha luxury for the discerning.
But El-Badia, this is not just a choice, it is also and above all quality. Our selection of products, which has made our reputation among the general public and professionals, allows us to present only the best. Besides our own brand-EL BADIA products, we are also working with the most trusted and famous brands in the world of chicha as MYA, FUMO, UNITY, KAYA, KALOUD and many others. The guarantee-EL BADIA, so it's sure to find quality shisha at the best price.

To summarize, we have the ongoing commitment to:

- strengthen our leading position in the market for the sale of shisha and accessories, whether for online sales or sale in store, retail and wholesale.
- guarantee total customer satisfaction through speed and efficiency of our logistics services through the implementation of different teams dedicated to each stage of processing your order, since the printing orders, to preparation and shipping of your packages, and a customer service more responsive.
- Hold to more than 95% the rate of orders shipped the same day for orders placed before 13h & for receiving them the next day (business days only).
- renew our catalog regularly to offer a lively and exclusive catalog reflect current trends, with of course special partnerships with leading global brands of shisha.

What is your address?


The Parisian boutique of EL BADIA is at 12 rue de la Ferronnerie in Paris. It is open Monday to Saturday from 11:30 to 13:30 and 14:30 to 19. You will find an accessible map here La Boutique Parisienne

Our postal address is:

El-Badia
75 rue Saint Denis
75001 Paris
France

How can I contact you?


Join the site el-badia.com:el-badia.com :
For questions related to the online sales on el-badia.com (orders, information, claims, etc) you can reach us by message through the our website contact form in the contact section. contact.

Contact El-Badia shop in Paris:

El-Badia
75 rue Saint Denis
75001 Paris
France


For any questions to our store in Paris, you can reach the Paris boutique daily at 01.45.31.29.51 (International: +33 1 45 31 29 51) from Monday to Saturday from 11:30 to 13:30 and 14:30 to 19.

How can I ensure the availability of a product?


To do this you simply log on www.el-badia.com :
Any product that you can add to the list is supposed to be available in our warehouses.
However, if a product you have ordered was exceptionally not in stock, our staff would contact you first. In case you are interested in a product temporarily unavailable, we invite you to enter your email address directly on the product file that is out of stock so you will be automatically notified by email of the product’s return.

Can I cancel an order?


In case you want to cancel an order already registered, please contact us as soon as possible by message via the contact form. If your order has not yet shipped, it is with pleasure that we will consider your request. Otherwise, you will need to refuse the package so that it is returned to us and ask for a refund. For a package that has already been shipped to you, please refer to our Conditions of Sale.

How can I make sure to choose the right product quality?


EL-BADIA, it is not just the choice, it is also and above all quality. Our selection of products, which has made our reputation among the general public and professionals, allows us to present only the best. Besides our own brand-EL BADIA products, we are also working with the most trusted brands in the world of chicha as MYA, FUMO, UNITY, KAYA, KALOUD and many others. The guarantee-EL BADIA, so it's sure to find quality shisha at the best price.

How shall I pay for my order and this secure?


By credit card on-EL BADIA: Give your credit card number on the Internet is safe if you do it as part of a security procedure as we offer it on our site by adopting the highest safety principles. Payment by credit card is provided by the BNP Paribas group via their secure payment system Mercanet, recognized for its reliability in Internet transactions. The transaction between you and Mercanet is fully encrypted (SSL). The banking information you give, encrypted on your computer, never circulate on the Internet. So nobody can see and use it without your knowledge. In addition to being encrypted and therefore unreadable, this information is not stored on our servers (which is why you are asked to supply them again for all your purchases), which prevents any problems

The secure PAYLIB if your bank offers this solution, so you do not have to enter your credit card information

You can also set your orders via cash YesByCash solution in the point of sale near your choice, which will be offered after choosing this solution. You will then have 48 hours to pay your order directly at the point of sale you have chosen near you.

How my package will be delivered to me?


As the French leader in the distribution of shisha and accessories, we are convinced that your satisfaction requires the timely receipt of your orders. Our various logistics teams therefore work daily with the aim to fulfill this commitment:
- EL-Badia allows you to enjoy a standard of a true EXPRESS delivery service in 24 hours for all your orders, and you offer from 40 euros orders !
- With tens of thousands of parcels every year, 95% of orders are shipped within 24 hours after purchase even the same day if you order before 12pm!

For more information, please visit the Shipping page

What will it take to receive my order?


Orders and validated before 12pm are usually processed and shipped the same day by our logistics teams. All our shipments are made by TNT EXPRESS with delivery in 24 hours (excluding weekends and holidays).


Delivery in RELAY Colis®:
- The package comes the morning after his expedition to the selected RELAY Colis® *.
- Receipt by text message or email alert at every stage of the expedition.
- Ability to collect the parcel from 13h.
- - Distribution against presentation of ID.
- Saturday Delivery included.
- Automatic Return Service packages for non collection by the addressee within 10 days.

Home delivery:
- Delivered directly to your home in person against signature.
- In 24 hours after your order ships and 13h *
- From Monday to Saturday from 8am to 13H **
- With real-time tracking of your shipment.
- Notifications by SMS or email each shipment stage
- In case of absence or impossibility of delivery, the package is deposited in the nearest RELAY Colis®, and you can remove the same day from 14h.
* Or early afternoon in rural areas.
* Or early afternoon in rural areas. ** Saturday delivery only in pricipales towns. No delivery on Sundays and holidays.

LLarge packages might be shipped with other carriers.

European Delivery: The delivery time is on average 1 to 2 days with TNT INTERNATIONAL.

For more information, please visit the Shipping page

How can I track my order?


At each stage of processing your order (registration, payment, shipment), an email is automatically sent to you for a real-time monitoring. To track online, anytime the status of your order, simply log into the "My Account" area on the site's home page.

What will happen if I am not at my home when coming to deliver my parcel?


For our French customers, TNT takes you the parcel in the relay closest Parcels and you can remove the same day from 14h.

Can I exchange a product if it does not suit me?


As of the date of delivery of the order, if you are an individual, you have a period of 7 days to exercise your right of cancellation and refund. However, the incomplete, used, worn, damaged, not returned in the undamaged original packaging are not included. For more information, please refer to our Conditions of Sale.

What is your loyalty program?


EL-Badia offers its loyal customers preferred buying conditions. For every order placed on our site, you earn loyalty points. These points will then allow you to benefit from discounts from your command: the more you order, the more you get discounts.

How is calculated the number of earned points?


The number of loyalty points earned is calculated based on the amount of your order (excluding tax and shipping). For 5 € command, EL-BADIA credits you 1 loyalty point. By logging into your account on the home page you can get the equivalent of € 0.20 discount on your next order with reward points win. Per example, for an order of 100€ you get 20 loyalty points, wich is 4€ discounts on your next order!

How can I use my points?


To use your loyalty points, simply log on www.el-badia.com and then you go on your account. You can select the loyalty program section to convert your points reduction on your next order.